Your privacy matters. This Privacy Policy explains how apkwin collects, uses, stores, protects, and shares your personal information. We are committed to transparency and data security.
apkwin adheres to international data protection standards and respects your rights as a user.
All data transmitted between your device and apkwin servers is encrypted using industry-standard SSL technology.
We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.
Your data is stored on secured servers with restricted access, regular security audits, and backup protocols.
You have the right to access, correct, delete, or export your personal data at any time by contacting our support team.
This Privacy Policy ("Policy") describes how apkwin ("apkwin", "we", "us", "our") collects, uses, discloses, stores, and protects the personal information of users ("you", "your", "user", "player") who access or use the apkwin online sportsbook and casino platform at https://apkwin.cam and associated services. By creating an account, depositing funds, or using any apkwin service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy. If you have questions or concerns about how we handle your personal information, please contact our Data Protection Officer via email at the address provided in the Contact section below.
apkwin collects personal information from you through various channels when you register an account, use our platform, contact customer support, or interact with our promotional campaigns. The types of information we collect include:
When you create an apkwin account, we collect the following mandatory information:
In accordance with our regulatory obligations and anti-money laundering (AML) compliance requirements, we collect and verify identity documents before processing your first withdrawal. KYC documents typically include:
These documents are securely stored in encrypted format and accessed only by authorised personnel responsible for compliance and fraud prevention.
When you deposit or withdraw funds, we collect:
apkwin does not store your full bank account number or e-wallet credentials in plain text. We use tokenisation and encryption to protect financial data.
We automatically collect information about how you interact with the apkwin platform, including:
This data is used to improve platform performance, detect fraud, ensure regulatory compliance, and personalise your user experience.
When you contact apkwin customer support via live chat, email, or WhatsApp, we record and store the content of those communications for quality assurance, training, and dispute resolution purposes. Support interactions may be monitored or recorded.
If you opt in to receive promotional communications from apkwin, we collect and store your marketing preferences, including which types of offers and communication channels you prefer (email, SMS, push notifications). You may update or withdraw your consent for marketing communications at any time through your account settings or by contacting support.
apkwin uses the personal information we collect for the following purposes:
You may opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in any promotional email.
apkwin does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share your data with trusted third-party service providers and partners under the following circumstances:
We share necessary transaction details with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals. These entities are bound by their own privacy policies and banking regulations.
apkwin partners with leading casino software studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Pocket Games Soft to deliver live dealer tables, slot games, and other casino products. These providers may collect anonymised gameplay data to ensure fairness and regulatory compliance. They do not receive your personal identification documents or financial account details.
We may use third-party KYC verification services to authenticate the identity documents you submit. These services use secure, encrypted connections and are contractually obligated to handle your data in accordance with data protection regulations.
apkwin uses secure cloud hosting services to store user data and run platform infrastructure. These providers are located in data centres that comply with international security standards (ISO 27001, SOC 2) and maintain strict data access controls.
We use third-party live chat and ticketing software to manage customer support interactions. Support providers have access only to the information necessary to resolve your enquiries and are bound by confidentiality agreements.
apkwin may disclose your personal information to law enforcement, regulatory agencies, or government authorities when required by law, subpoena, court order, or other legal process. We may also disclose information if we believe in good faith that such disclosure is necessary to:
In the event that apkwin is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor organisation. You will be notified via email and platform announcement of any such change in ownership or control of your data.
apkwin retains your personal information for as long as your account is active and for a period thereafter as required by law or legitimate business interests. Specific retention periods include:
After the applicable retention period expires, your data is securely deleted or anonymised. You may request early deletion of your data by contacting our Data Protection Officer, subject to legal and contractual obligations.
apkwin implements industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security measures include:
While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your account credentials confidential and notifying us immediately if you suspect unauthorised access.
Under applicable data protection laws, you have the following rights regarding your personal information:
You have the right to request a copy of the personal data apkwin holds about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most account information directly through your account settings.
You may request that we delete your personal data, subject to legal and contractual obligations. For example, we must retain certain financial records for 7 years to comply with tax laws, even if you request deletion.
You may request that we limit how we use your data in certain circumstances, such as when you contest the accuracy of your data or object to processing.
You have the right to receive your personal data in a portable format and to request that we transfer it directly to another service provider where technically feasible.
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though we may continue processing if we have compelling legal grounds.
Where we process your data based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact our Data Protection Officer at the email address provided in the Contact section below. We will respond to your request within 30 days.
apkwin uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyse platform usage, and deliver personalised content. Cookies are small text files stored on your device that help us recognise you when you return to the platform.
You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect platform functionality. To opt out of third-party advertising cookies, visit industry opt-out pages such as the Digital Advertising Alliance or Network Advertising Initiative.
apkwin operates internationally and may transfer your personal data to servers located outside of Indonesia for processing and storage. When we transfer data internationally, we ensure that appropriate safeguards are in place, such as:
All international transfers comply with applicable data protection laws and regulations.
apkwin is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 21. Our mandatory KYC verification process is designed to prevent underage access. If we discover that we have inadvertently collected data from a person under 21, we will immediately delete that information and permanently close the associated account. If you believe a minor has accessed apkwin, please contact our support team immediately.
apkwin enforces a strict 21+ age requirement through mandatory identity verification (KYC). Any account found to belong to a person under 21 years of age will be permanently closed. Deposited funds will be returned; winnings derived from underage gambling are void and non-refundable. We take underage access prevention seriously and employ industry-leading age verification technology.
apkwin reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. Material changes will be communicated via email to your registered address and prominently displayed on the platform. The "Last Updated" date at the top of this Policy indicates when it was most recently revised.
Your continued use of apkwin after the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the platform and may request account closure and data deletion.
If you have questions, concerns, or complaints about this Privacy Policy or how apkwin handles your personal data, please contact our Data Protection Officer:
We aim to respond to all privacy-related enquiries within 30 days. For urgent account security matters, please use live chat for the fastest response.
This Privacy Policy should be read alongside our Terms & Conditions (which govern your use of the apkwin platform) and our Responsible Gaming Policy (which outlines player-protection tools and support resources).
As an apkwin user, you have the following rights regarding your personal data:
Request a copy of all personal data apkwin holds about you in a portable format.
Correct or update inaccurate or incomplete personal information at any time.
Request deletion of your personal data, subject to legal retention requirements.
Object to processing of your data for marketing or other purposes at any time.
Receive your data in machine-readable format and transfer it to another provider.
Withdraw consent for marketing communications or optional data processing anytime.
To exercise any of these rights, contact our Data Protection Officer at privacy@apkwin.cam — we will respond within 30 days.
Visit our FAQ for common data protection questions, review our Terms & Conditions for platform rules, or contact our Data Protection Officer directly.